Let me explain my title.
I am totally cool with thanking people for gifts, for those who hold the door for me, for all sorts of situations.
I am not cool with thanking a store for MY purchase.
But I find it happening every day, several times a day. Because that is how I was trained.
See, my first real job was at a local convenience store gas station. And while that may sound pretty unimportant, back in 1997 they had a woman who spent three days giving me orientation, customer service training, and chain smoking. And I was taught to thank every customer as they left the store, whether they purchased something or just used the bathroom.
I so wish more businesses trained their employees like that today.
Every time I am at a retail store and I complete my payment, the cashier just says nothing to me. There needs to be some closer to the transaction. Handing me my receipt and saying, “Here you go,” is not an appropriate send off.
This is where I usually reflexively say, “Thank you.” I actually had an employee respond with “you’re welcome.” While I give her props for manners, I am the one patronizing their establishment. That should be my line.
This is one of my biggest pet peeves. I realize cashiers get paid peanuts, have to use broken-down equipment, and are asked to up-sell customers who couldn’t care less. They either are in the position of quantity with slow customers or quality with customers who are in a hurry. Trust me, I’ve been there. But as a customer, my first priority is an accurate transaction. And the second most important thing to me is that I am thanked for my patronage.
I wish businesses would realize that is more desirable and meaningful than another reward card clogging up my wallet. If the employees were trained to do that, I believe they would. When I sell a book, I might even thank someone twice. If they manage to thank me first, I will correct them and say, “No, thank you.” Sometimes it is even in my inscription.
People think if they say the words, it is the same as still having manners in this day and age.
No. The correct person needs to say “please” and then “thank you”. Don’t even get me started on “excuse me”. When you say it with an attitude and are already pushing past me, you have missed the whole point of the phrase. You might as well say “Move, bitch” because that is how you mean it and how I am going to take it. For more on this, click here.
Just me venting. But I feel like other people out there must feel the same way. Is it so bad that for my money I want my goods and a thank you? I don’t think so. I’m not asking for a free cheeseburger or something. Thank yous are free.
Follow the romantic entanglements of The Riley Sisters in my books:
Be Careful What You Wish For – AVAILABLE NOW!
When You Least Expect It – THE CONTINUING ROMANCE!
The Wind Could Blow a Bug – WHERE IT ALL BEGAN!