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Open Letter to Samsung

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Samsung will be added to the list of brands we won’t buy again, along with Emerson and Canon.

TO: Samsung
CC: Underwriters Laboratories
RE: Model Number LN-T3242H C
Model Code: LNT3242HX/XAA
MFD: September 2007
Purchased: Spring 2008/Circuit City – Ann Arbor, MI
Today’s Date: 4/18/2012

Last night we were watching our television and it started hissing and turned itself off. My husband turned it back on and the screen began to flash. We turned it off. It was still hissing. We unplugged it. Our house filled with the smell of burning plastic. I am sure the odors are not healthy for any of us, especially my 16 month old sleeping son. The back of the TV has a circle of melted plastic.

We have only had this TV for four years. We are not heavy users. My expectation is that a television should last for at least five years minimum. This is not the first time your products have performed inferior to our expectations. We had a Samsung Blu-Ray player that would not play any discs properly. At least it did not burst into flames.

We will no longer be buying any Samsung products.



sad empty entertainment center

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